Refunds & Cancellation

Scope

This policy applies to professional engagements for project cost audit, variation and claim review, and expenditure sampling review. It does not cover goods retail, software subscriptions, or training courses — we do not sell those.

Deposits

A deposit (typically 40% of the agreed fee) secures a fieldwork window and covers planning time. Deposits are confirmed in the engagement letter and invoice.

Full refund eligibility

A full refund of amounts paid is available if:

• We cancel the engagement for reasons within our control (for example, sudden inability to staff the named team), or
• You cancel in writing before we begin planning work and more than 14 days before the agreed fieldwork start date, and no substantial preparatory work has been performed

Partial refunds

If you cancel fewer than 14 days before fieldwork start, or after planning has begun, we refund fees paid minus:

• Documented time already spent at the rates implied by the engagement letter, and
• A scheduling charge of up to 15% of the total fee if a reserved fieldwork window cannot be reassigned

If fieldwork or testing has started, fees for completed stages are non-refundable. Unused later stages may be refunded on a proportional basis at our discretion after reviewing work papers.

Non-refundable items

• Fees for stages already delivered (planning memo, draft report, final report, claim review memo)
• Third-party disbursements already incurred with your approval (for example, courier of original documents)
• Time spent waiting on site when access was promised but not provided

Rescheduling

You may request one reschedule of the fieldwork window at no charge if notice is given at least 10 days in advance and a mutually available slot exists within 60 days. Further reschedules may incur an administrative fee stated in writing before confirmation.

No-shows

If client contacts fail to attend agreed kick-off or findings meetings without 24 hours’ notice, we may charge for the reserved time and rebook at the next available slot.

Work already started

Once testing of documents has begun, that portion of the fee is earned. You remain entitled to any work product completed to that date, subject to payment of amounts due.

How to request a refund

Email info@clouddatasuite.digital with your engagement reference, reason for the request, and preferred contact number. We acknowledge within three business days and decide within fourteen business days after reviewing the file.

Processing time and method

Approved refunds are returned via the original payment method within 21 business days of approval. Bank charges levied by your institution are outside our control.

Cancellations by us

If we must withdraw for independence or conflict reasons discovered mid-engagement, we invoice only for work properly performed and refund any unearned balance.

Contact

Refund and cancellation requests: info@clouddatasuite.digital / +852 2522 3131
Man Yee Building, 68 Des Voeux Road Central, Central, Hong Kong